Payments and FAQ

Cost of Therapy (Click on the + for more info)
Our therapists take most insurance plans and employee assistance programs, and we offer competitive private pay rates. We strive to make quality therapy affordable for all! Please contact our office by phone using the numbers at the top of the page, or email us.

Health Insurance: Most health insurance plans offer mental health benefits for counseling services. In many cases your out-of-pocket cost is the same copay, deductible, or coinsurance you pay for a regular doctor’s visit. Depending on your insurance plan there may be no cost at all, though normal copays range from $20-$40 per visit. We can help you verify your insurance benefits and determine what your out-of-pocket expense will be when you contact our office. Click here for a list of most (but not all) insurance plans accepted by our therapists.

Employee Assistance Programs (EAP): Many employers offer assistance programs. These are programs in which you may be eligible for several therapy sessions at no cost to you! Contact us to determine if your company participates in employee assistance programs or contact your HR department.  Click here for a list of most (but not all) EAP plans accepted by our therapists.

Private Pay Rates (out-of-pocket): Private Pay simply means you are paying out of pocket and not using insurance. Private Pay rates vary some by therapist, but all are competitive. For those who are having financial difficulties, we may be able to work with you and provide a discounted private pay rate. Private pay rates range from $40 per session to $150 per session. Please contact our office for details, and a specific private pay rate.

Payment Methods: We accept cash, personal checks, and most major credit and debit cards.

What to Expect (Click on the + for more info)
What to expect when you submit an online request for an appointment: We will contact you within one business day to gather additional information, give you the opportunity to ask some questions, and schedule your initial appointment if you decide to proceed..

What to expect when you call our office: First, we will be happy to answer any questions you might have. If you decide that you want to move forward with therapy, we will gather information we need to provide more effective support, such as your age, what issues you are struggling with and your insurance information if you are using insurance. Our friendly intake specialists are trained to help match you with the right therapist in our practice. If you already have someone in mind we can help you get scheduled with that person.

What to expect when you make an appointment: If it is an initial appointment your therapist will reach out to you with a Welcome Email. This email will contain the date and time of your first appointment, directions and maps to the appointment, and contact information for your therapist, along with some other details you may want or need.

What to expect at the first appointment: The first appointment is what we refer to as an “Initial Evaluation”; this is when you and the therapist get to know each other. You can ask any questions you wish of the therapist; and the therapist will ask his or her own questions to better understand your situation and what your goals are for therapy. If you are unsure what your goals should be, your therapist will work with you to help you determine these. First appointments are generally 50-60 minutes.

Frequently Asked Questions
How do I make an appointment?

Contact us by phone (see numbers at the top of this page), email us, or request an appointment through the website. Our business office is open Monday – Friday from 8:00am to 5:00pm. If you call outside of those times please press 0 to leave a message with the front desk and someone will return your call as soon as possible. If you need someone to call you after normal business hours please be sure to mention the best time to reach you (even in the evenings) and we will return your call then.

What if I have questions before I schedule an appointment?

We are happy to answer any questions you have before you schedule an appointment. The staff members who take calls and receive emails at Chupik Counseling are not just receptionists, they are trained intake specialists who can answer all types of questions related to therapy and our practice. You may always request to speak with either the Clinical Director or the Director of Operations and they will be happy to contact you as well.

What if I want to ask questions but I am not ready to schedule an appointment yet?

There is no pressure to make an appointment when you contact our office, and it is absolutely fine if you just want to ask some questions before making a decision. We will answer all of your questions and you can contact us again when you are ready.

How do I know what therapist is right for me?

If you are not sure which therapist might be the best fit for you or your child, we will be happy to assist you. Our intake specialists listen to your needs and ask questions to help us place you with a therapist who is well trained and experienced in your area of struggle. We will also take into account your scheduling needs.

Do your therapists see clients at night and on the weekend?

Yes, most of our therapists offer some sessions in the evening, and some work on the weekends. We can work with you to accommodate your schedule in many cases.

How long does it take to get in to see someone?

We generally schedule appointments within one to two weeks. If you need urgent attention we can often accommodate you within 24-48 hours. However, if you are experiencing an immediate crisis or emergency in which you or others are in physical danger you should immediately go to an emergency room or contact 911.

How long are the sessions?

Sessions are generally 50-60 minutes. We can often accommodate our clients if more time is needed due to the scope of the work or if they desire longer sessions.

Do you offer a free initial consultation?

In many cases we can offer a free phone consultation with a Licensed Professional Counselor intern. The consultation is generally 30 to 45 minutes. However, in most cases our intake specialists can answer any question you might have. Our clinical director is also available to speak with you.

What types of therapists work at Chupik Counseling?
Our clinical team consists of several different types of therapists:

  • Psychologists
  • Licensed Marriage and Family Therapists (LMFT)
  • Licensed Professional Counselors (LPC)
  • Licensed Clinical Social Workers (LCSW)

It is important to keep in mind that the names can be a little deceiving when it comes to each therapist’s personal specialty and the types of clients they work with. For example, an LMFT may specialize in individuals and not have much experience working with couples or marital counseling; while an LPC might have significant experience and specialized training on couples work.

How much experience do the therapists at Chupik Counseling have?

All of our therapists have a PhD and/or Master’s Degree; they all have completed internships and/or practicum experience. Each of our therapists has over two years of clinical experience working with clients. Many of our therapists have been working in private practice for many years, and our current average is eight years of experience.

Will everything I say in counseling be confidential?

Everything you say in counseling is confidential with a few exceptions. These exceptions are explained in detail when you make an appointment and during your first session. All therapists in the state of Texas must abide by certain laws and ethics that govern our field. If, for example, your therapist feels you are in immediate danger of physically harming yourself or others, he or she will be compelled to break confidentiality and alert someone to help you.

What methods, theories, and techniques are used by the therapists at Chupik Counseling?

The techniques and strategies we use depend on your situation, age, issues, and the therapist you are working with. All of our therapists use Cognitive Behavioral Therapy to some extent. Most of our therapists take an eclectic approach and use different methods and theory depending on your unique situation.

Do you have Christian Therapists?
Most of our therapists are of the Christian faith. If it is important to you to have a Christian counselor please let us know.

 

Is therapy at Chupik Counseling faith-based in any certain religion?

Some of our therapists are specially trained to offer Christian counseling. However, we have therapists of different faiths as well as some who take a more secular approach. Be sure to mention to the intake specialist if you prefer any certain type of therapist or therapy. We will be honest and straight-forward with what we can offer.

Are your therapists competent in multi-cultural issues and diversity?

Our therapists are all trained in multi-cultural counseling, and many have had specialized experience working with different cultures and ethnic groups. We are happy to answer any specific questions you might have in this area.

Do your therapists have experience with LBGT issues?

Yes, many of our therapists have experience and training working with LBGT individuals and issues.

Do you prescribe medication?

No, only a medical doctor can prescribe medication. However, we will often work with your doctor or primary care physician to assist if you have medical needs.

Do you have any Spanish speaking therapists?

Yes, we have several therapists who can conduct sessions in Spanish.

Can I make an appointment for a friend or family member?

Legal guardians can make appointments for children or those in their care. In other cases we will be happy to take information from you and reach out to the person you are concerned about; however, they must be the one to make the appointment.

Do your therapists offer Family Counseling (work with the entire family)?

Yes. Often, partners, spouses, or the entire family need help. We have therapists who are specially trained to provide couples or family therapy in which the couple or family unit is treated as a whole.

How does counseling help?

Counseling or therapy is a process of self-discovery and often includes steps of action. Through therapy we can learn why we feel the way we feel, and why we do the things we do. We can then take action to change negative patterns of thought or actions that are impacting our lives.

If you are ready to begin working toward healing and growth, or if you have additional questions about couples, child or adult counseling at Chupik Counseling, we invite you to contact us in Austin, Temple or Killeen.

Austin: 512.201.4006
Temple: 254.773.4022
Killeen: 254.690.5847

Our Locations:
Austin: 512.201.4006, 9015 Mountain Ridge Dr., Houston Bldg., Ste. 200, Austin, TX 78759
Temple: 254.773.4022, 3010 Scott Blvd., Suite 103, Temple, TX 76504
Killeen: 254.690.5847, 3816 S. Clear Creek Rd., Building C, Ste. 301, Killeen, TX 76549

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